Without evidence of benefit, an intervention should not be presumed to be beneficial or safe.

- Rogue Medic

FCC Officials Reviewing 911 Texting Plan

This seems to be further evidence that EMS is more worried about taking care of EMS than about taking care of patients.

If you have a cell phone, you can text anyone for help. Anyone that is, except 911. The Federal Communications Commission plans to change that soon. But some local officials fear a text for help could actually slow down emergency response time.[1]

So, write different response time guidelines for the text dispatches and educate the public about the problems with communication, such as the lack of automatic transmission of the location of the person calling texting.

If we were to approach every technology with this attitude, we would still be living in caves and debating the hazards of painting on the walls.

There are times when a text message may be the most appropriate way to call for help. The opponents of this plan have this message for those who cannot call – Fit in, or die.

But while a text for help might be faster for some in need, local dispatchers said they might be be facing too many unknowns.

“We have 90 seconds to dispatch that call to a unit,” said Nicole Cameron, who oversees the Seminole County Sheriff Department’s 911 communications center.

She said texting for help would create a logjam during a time when every second is critical.

“If they’re texting us, we would have to say, ‘Where are you? What’s going on?’ And (get) your location in order to send out deputies,” said Cameron.[1]

We can educate people about calling 911, but not about the problems with sending a text to 911?

We have set up a 911 system that has become the Universal Help Line. We resist fixing that problem by adding a number for non-emergencies, such as 311. In stead, we worry that the information will not be transmitted in a format that is to the liking of the 911 administrators.

Could we overwhelm the system? The last city I lived in had no way of contacting the police other than 911. Noise complaint? Disabled car on the side of the road? Litter bug? When is officer Jones working? All had to go through 911.

Would it necessarily take more time?

If the text includes all of the essential information, the nature of the emergency and the location of the emergency, would the dispatcher have to do anything more than forward this to the pagers of everyone being dispatched? If voice dispatch is used, it will take longer, so is there any delay?

Dispatch can be trusted to send text messages to dispatch everyone, but nobody else can be trusted to send text messages to dispatch?

We will develop methods of educating people about using this technology. We developed the ability to domesticate animals. We adapted to motor vehicles. We will manage.

We just need to find a way to deal with these Luddites whining What if . . . ?

It’s important to remember, right now, you can only call 911. A text message will not get there.

Why expect the department in charge of emergency communications to be up to date on communication?

It should not take much time for someone to develop an application to automatically turn on the same GPS function used when calling 911, when 911 is entered in the To:_______ field of the text message. The laws prohibiting charging for 911 voice calls could easily be extended to 911 text calls.

If we set a bunch of tech people on this, we should have several workable solutions by Summer, if not next week. We have estimates of years to set up. We have excuses.

Adapt, improvise, overcome is what we need to do.

Remaining several generations behind the current technology is not satisfactory.


From The Social Medic.

Footnotes:

[1] FCC Officials Reviewing 911 Texting Plan
Posted: Thursday, March 17, 2011
Updated: March 17th, 2011 08:11 PM CDT
Story by clickorlando.com
EMSWorld
Article

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Comments

  1. How dare you question the authority and the intelligence of your betters. You are but a puny, insignificant paramedic and you can’t see the ‘big picture’ You need to have faith that those in these dispatch centers are smarter, better educated, and can see the ‘big picture’. Silly Rogue, you can’t possibly understand all of this, because you’re just not on the same level as them.

  2. Ahhh yes, I love, love, love the BIG PICTURE argument! (said with a deep, booming voice with lots of reverb) We can’t see the big picture from the trenches, much like the supposed big picture overlords can’t see all of the shit we’re standing in from the comfort of their office chairs (or whatever committee happens to be meeting today). What makes it even more precious is when the big picture preachers have never stood in any trench what-so-ever. You know the ones that I’m talking about. They have degree in art history, but landed a job in management because they answered an ad on Monster.com and can’t even spell EMS, much less tell you what it stands for. Yet there they are meeting with various chiefs, aldermen, commissioners, and always give the answer that the afore mentioned want to hear…yes, we can get there faster…yes, I will make sure that he is disciplined for letting your mother’s cat out…yes, I will tell all crews to not use the siren in your subdivision…yes, it was definitely our employees fault…yes, I will make sure that my crew let’s your fire truck call on the scene first…you get my point.

    Back to the post, our police dept decided to add a non-emergent number several years ago. It’s still a seven digit number as opposed to a three digit, but at least they had the right idea. That is until I was talking to a police dispatcher friend of mine and he relayed to me that seven digit number rings in to the next available 911 dispatcher! As does the local Crime Stoppers number and all of the seven digit numbers for the various department bureaus (homicide, burglary, etc) after 8 or 9 rings (think weekends and after hours in particular when 911 call volume tends to peak). With planning and execution like this, it is truly a wonder that we’re not dispatching calls via carrier pigeon or runners.